Sunday, May 3, 2009

Client Services Account Manager

LOCATION: Toronto

REPORTS TO: Laura Satin Levin
Client Services Director

SCOPE: Full Time Permanent
WAGE: $17 / hr


PURPOSE
An integral member of the Client Servicing team, the purpose of the Account Manager is to service both clients and fundraising offices so that fundraising goals can be achieved during the contracted period.

DUTIES
Reporting to the Client Services Director, the Account Manager is responsible for:
o 5-8 accounts as assigned by the Client Services Director
o Includes a mix of New & Returning Clients
o Includes a mix of Start Up, Ongoing, and Closing campaigns

• Start Up Campaign Duties include:
o Creating & maintaining Critical Path
o Facilitating approval of Test Projections & Test Agreement
o Maintaining relationship between Client & Company
o Facilitating Test Campaign in one or more fundraising offices
o Overseeing
 Script development
 Training Standards
 Uniforms
 Forms & Materials
 Client Briefings
 Facilitate links between
• Client Accounts Payable & Public Outreach Financial Department
• Client Donor Services & Public Outreach Donor Processing
 Client Special Needs

• Ongoing Contract Duties include:
o Facilitating approval of Campaign Projections & Campaign Agreement
o Regular
 Confirmation of gifts from Donor Processing
 Creation of client report for campaign tracking & invoicing purposes
 Response meeting with client
 Response & Volume meeting with Operations Director
 Confirmation of campaign response reports
 Check in with Fundraising Managers on campaigns
 Facilitating Face-to-Face meetings between clients and fundraising staff
 Personally Fundraising on behalf of clients whenever possible

• Closing Campaign Duties include:
o Creation of Final Campaign Report
 Overall Response & Volume
 Anecdotal Information
 Recommendations for future campaigns

• Must maintain 10% of their working hours fundraising (directly engaging with the public asking for monthly donations on behalf of our clients) or as directed by the Client Services Director.

THE IDEAL CANDIDATES SHOULD:

- Have clear communication and facilitation skills

- Have superior project management skills with 2-5 years experience

- Have the ability to advocate on behalf of client priorities/needs

- Have strong organizational skills

- Be very detail oriented

- Strong computer skills, including Windows, Microsoft Office and the internet, specializing in Excel

- Able to work independently and in a team environment

- Be flexible and patient, able to easily adapt to new systems and procedures

- Have discernment and the ability to prioritize

- Have a great sense of humor; the ideal candidate must be ready to laugh as hard as they work!


TO APPLY
Public Outreach offers a close-knit, dynamic working environment with the opportunity for growth (young innovative, work environment). To apply for this position, please send a resume with cover letter to:

Laura Satin Levin
lsatin@publicoutreach.ca


Applications must be received by 9:00am on Friday, May 15th, 2009. Only candidates selected for interviews will be contacted.

Wednesday, April 29, 2009

Gérant du programme au porte-à-porte

Statut : Temps plein

Date de clôture des candidatures : Mercredi 6 mai 2009 17H

Prise de fonction : Lundi 11 mai 2009

Salaire : 16 $

CV et lettre de motivation à : bmckinnon@engagementpublic.qc.ca

Description des Tâches

Le poste de Gérant du programme de levée de fonds au porte-à-porte a pour but d’encadrer le travail et la formation des superviseur/e/s et représentant/e/s de la société afin d’être assuré que l’ensemble du personnel atteint les objectifs de collecte de fonds.

Sous la direction du gérant de collecte

Les responsabilités du/de la gérant(e) du programme de levée de fonds (porte-à-porte)

Ø Celles cis comprennent mais ne se limitent pas à :

ü recruter, embaucher, prendre des mesures disciplinaires et, le cas échéant, mettre à pied son personnel

ü gérer et encadrer le personnel de formation et de levée de fonds dans le cadre du programme porte-à-porte

ü s’assurer que l’ensemble du programme atteigne et maintienne un pourcentage minimum de 65% en levée de fonds/administration

ü S’assurer du fonctionnement de l’horaire conjointement avec la personne en charge

ü gérer les résultats des campagnes de levée de fonds sous la gestion des directrices de bureau

ü motiver l’ensemble du personnel face à chacun des clients mandatés par Engagement public

ü participer activement aux campagnes de levée de fonds en s’engageant directement sur le terrain

ü Capacité de gestion en cas de changements inattendus

ü Conjointement avec les directrices, être en mesure de gérer efficacement la concurrence

ü Planification et choix des codes postaux; nouveaux et anciens

ü En présence des directrices, le gérant de porte est tenu d’animer les réunions hebdomadaires des superviseurs

ü Être d’une éthique irréprochable avec les individus sous sa supervision

ü Suivre rigoureusement le code de déontologie ainsi que le manuel des employés

ü prêter son concours aux directrices dans la gestion de l’ensemble du bureau si le besoin est

Ø Afin de maintenir un pourcentage minimum d’heures consacrées à la levée de fonds porte-à-porte, le gérant du programme s’engage à y consacrer un minimum de 2 quarts de travail par semaine

Le candidat idéal :

ü Est organisé et concis

ü Est efficace

ü Est novateur

ü Est flexible

ü A su démontrer des résultats constants au delà du minimum exigé de 3,5$ / heure

ü Est un exemple pour son équipe

ü Pète en silence mais pas violemment

ü Réagit rapidement en temps de crise

ü Est fiable

ü Est ponctuel

ü Est motivé

ü Est à l’écoute

Québec coordonnateur de collecte

LIEU : Québec, Québec
ENTRÉE EN FONCTION : Mai 2009
SALAIRE DE DÉPART : Selon l’expérience

APERÇU


Nous sommes présentement à la recherche d’un coordonnateur* de collecte à notre bureau de. Québec. C’est une formidable occasion pour une personne organisée et autonome, qui a su démontrer son talent en gestion des résultats, du volume et de l’administration de campagnes de collecte de fonds. En tant que coordonnateur, la personne idéale comprend intuitivement le moral des employés et autres aspects de la gestion du personnel, tout comme le recrutement, la planification et la gestion de projet, le lancement de campagne de nouveaux clients et toute aptitude nécessaire à la bonne gestion d’un bureau de collecte de fonds.

Ce bureau cumule 350 heures de collecte hebdomadaire avec une équipe travaillant aux campagnes dans la rue et à la porte. Le soutien au personnel compte l’appui aux superviseurs du porte-à-porte et de la rue ainsi que le recrutement, les horaires et la formation.

TÂCHES :

- Veiller au bon déroulement du programme de recrutement, d’embauche, de formation et d’évaluation, afin que les normes soient respectées et que les contrats soient complétés dans les délais alloués.

- Coordonner les horaires du personnel et la gestion du terrain et voir à ce que tout le personnel atteigne les niveaux de collecte figurant dans leur description de tâches.

- Coordonner le lancement des campagnes et l’essai de nouveaux clients, et participer à la gestion des campagnes.

- Coordonner le travail des superviseurs, des formateurs et du personnel administratif – par des rencontres régulières et une communication honnête et ouverte – afin de mieux servir le client et le donateur.

- Consacrer un minimum de 25 % de votre temps hebdomadaire directement à la collecte de fonds.

- Promouvoir l’honnêteté, le respect et l’efficacité au travail (sans oublier de vous amuser!)

- Veiller à ce que tous les dons soient entrés de façon exacte complète et confidentielle, et qu’ils soient correctement livrés au client.

- Obtenir des instances municipales les permis requis, coordonner le partage du terrain avec les autres compagnies et ONG, et veiller aux bons rapports avec les membres de la communauté.

- Le candidat idéal devrait :
o faire preuve de flexibilité et s’adapter facilement à de nouveaux systèmes et procédures;
o avoir le sens du discernement et des priorités;
o être énergique et flexible, et aimer relever le défi des nouvelles situations;
o travailler en fonction des résultats et savoir motiver les autres;
o posséder de bonnes aptitudes de communicateur à l’oral et de facilitateur;
o avoir de l’expérience en recrutement, en formation et en gestion de personnel;
o être motivé à aller travailler à l’extérieur avec l’équipe de façon régulière;
o bien connaître les logiciels Microsoft Office;
o parler couramment français et anglais.

Cette offre d’emploi s’adresse à tous les employés d’Engagement Public sans discrimination, et nous encourageons les gens de tous les milieux à soumettre leur candidature.

POUR POSER SA CANDIDATURE
Pour poser votre candidature, veuillez faire parvenir votre curriculum vitae avec une lettre de motivation à :
Bryan Mckinnon : bmckinnon@engagementpublic.qc.ca

Soyez bien à l’aise de poser des questions.

Votre candidature doit nous parvenir au plus tard le mai 8, 2009 à 9h. Nous contacterons uniquement les candidats sélectionnés pour une entrevue.
* Le masculin est utilisé pour alléger le texte mais désigne également les hommes et les femmes.

Monday, March 30, 2009


Sydney Fundraising Manager
LOCATION: Sydney, Australia


Ever wonder what it would be like to run the biggest office in PO? Well, here’s your opportunity to run an office that has usurped the title from Toronto of ‘biggest city in Public Outreach’ (never mind that it’s the sunniest, and most surfable!).


STARTING: Early May, 2009

STATUS: Full-Time Permanent (38 hours per week)

WAGE: Based on experience


The Sydney Fundraising Manager is THE professional development experience waiting to happen for the right candidate. This is not an office position.

The Sydney office seeks a Fundraising Manager with vision to grow efficient and profitable fundraising programs. The ideal candidate is an enthusiastic and successful fundraiser, with a willingness to help others improve and a keen desire to expand existing programs including street, mall and door.


PURPOSE
To oversee all operations, processes and staff related to the operation of Public Outreach in Sydney, Australia.

DUTIES
- Overseeing an appropriate recruitment, hiring, training and evaluation program to ensure that standards are achieved and contracts completed within an agreed upon timeline.

- Overseeing staff scheduling, turf management and ensuring that all staff are actively fundraising to the levels specified in their job descriptions.

- Coordinating the efforts of the supervisors, trainers and administrative staff – through regular meetings and honest, consistent communication – to best service both the clients, and the donors.

- Fostering an environment that is professional, honest, effective and respectful (while still having fun!)
- Ensuring that all donations are accurate, complete, confidential, and delivered to the client in the appropriate manner.

- Obtaining permits and licenses where necessary from the respective municipal authorities and ensuring good working relations within the community.

THE IDEAL CANDIDATES SHOULD:

- Be flexible, able to easily adapt to new systems and procedures
- Have discernment and the ability to prioritize
- Be highly energetic and flexible with the ability thrive in challenging situations.
- Be results-driven with the ability to motivate others.
- Have good oral communication and facilitation skills.
- Have experience recruiting, training and managing staff
- Be motivated to go out and fundraise with the team on a regular basis
- Have a good working knowledge of Microsoft Office.

Targets and Goals to be met consistently:

• Maintaining a minimum of 70% fundraising to admin ratio for the office.
• Maintain a minimum office fundraising response target of $4.00 Pac/Hour
• Maintain a personal level of fundraising, which is at least 30% of overall time worked.
• Maintain a minimum personal fundraising response target of $4.00 PAC/Hour.


TO APPLY
Public Outreach offers a dynamic working environment with the opportunity for growth. This is an equal opportunity employment offer and we encourage applications from people of all backgrounds. To apply for this position, please send a resume with cover letter to:

Nicole Caron, nicole@publicoutreach.com.au
Cc: Mike Sharp, mike@publicoutreach.com.au

Deadline for applications is Wednesday April 20th, 2009

Tuesday, March 17, 2009

FUNDRAISING MANAGERS: London and Kingston, Ontario

LOCATION: 1) London, Ontario OR 2) Kingston, Ontario

REPORTS TO: Fundraising Management Team

STARTING: As soon as possible

STATUS: Full Time Permanent
WAGE: $17/Hour, Profit sharing, Medical Benefits and 2 weeks vacation.

PURPOSE

To oversee all operations, processes and staff related to the operations of Public Outreach in Kingston or London, Ontario.
DUTIES

- Overseeing an appropriate recruitment, hiring, training and evaluation program to ensure that standards are achieved and contracts completed within an agreed upon timeline.

- Overseeing staff scheduling, turf management and ensuring that all staff are actively fundraising to the levels spelled-out in their job descriptions.

- Coordinating the efforts of the supervisors, trainers and administrative staff – through regular meetings and honest, consistent communication – to best service both the clients, and the donors.

- Ensuring that all donations are accurate, complete, confidential and delivered to the client in the appropriate manner.

- Obtaining permits and licenses where necessary from the respective municipal authorities and ensuring good working relations within the community.

- Any other duties as directed by the Fundraising Management Team that are reasonably

within the scope of the position

THE IDEAL CANDIDATES SHOULD:

- Be flexible, able to easily adapt to new systems and procedures

- Have discernment and the ability to prioritize

- Be highly energetic and flexible with the ability to thrive in challenging situations.

- Be results-driven with the ability to motivate others.

- Have good oral communication and facilitation skills.

- Have experience recruiting, training and managing staff

- Be motivated to go out and fundraise with the team on a regular basis

- Have a good working knowledge of Microsoft Office.

Targets and Goals to be met consistently:

* Maintaining a minimum of 65% fundraising to admin ratio for the office.
* Maintain a minimum office fundraising response target of $3.50 Pac/Hour
* Maintain a personal level of fundraising, which is at least 35% of overall time worked.
* Maintain a minimum personal fundraising response target of $3.50 PAC/Hour.

TO APPLY

Public Outreach offers a close-knit, dynamic working environment with the opportunity for growth. To apply for this position, please send a resume with cover letter:

Rob Bulmer robb@publicoutreach.ca

Cc: Evi Andreller evi@publicoutreach.ca


Applications must be received by 9:00am on Monday, March 23rd, 2009. Only those applicants selected for interviews will be contact

Friday, March 13, 2009

Fundraising Manager Brisbane, Australia

Job Posting: Fundraising Manager Brisbane
March 2009
Full-Time Permanent (38 hours per week)
Wage: Based on experience
Application Deadline: Monday 23 March 2009

OVERVIEW
Interested in making a leap to the next level? Want to follow the path that many of our senior managers walked before you? Want to work in a city with no winter? Put your leadership skills to use by taking on the Fundraising Management position in Brisbane. This is THE opportunity to learn valuable skills and develop as a manager and a leader.

DUTIES

- Overseeing an appropriate recruitment, hiring, training and evaluation program to ensure that standards are achieved and contracts completed within an agreed upon timeline.

- Overseeing staff scheduling, turf management and ensuring that all staff are actively fundraising to the levels spelled-out in their job descriptions.

- Coordinating the efforts of the supervisors, trainers and administrative staff – through regular meetings and honest, consistent communication – to best service both the clients, and the donors.

- Maintain a personal level of fundraising that is at least 30% of overall time worked on a weekly basis.

- Fostering an environment of honesty, respect, and effectiveness (while not forgetting to have fun!)

- Ensuring that all donations are accurate, complete, confidential and delivered to the client in the appropriate manner.

- Obtaining permits and licenses where necessary from the respective municipal authorities and ensuring good working relations within the community.

- The ideal candidate should:

o Be flexible, able to easily adapt to new systems and procedures
o Have discernment and the ability to prioritize
o Be highly energetic and flexible with the ability to thrive in challenging situations.
o Be results-driven with the ability to motivate others
o Have good oral communication and facilitation skills
o Have experience recruiting, training and managing staff
o Be motivated to go out and fundraise with the team on a regular basis
o Have a good working knowledge of Microsoft Office

To apply for this position, please send a resume with cover letter to: mike@publicoutreach.com.au

Tuesday, January 13, 2009

Edmonton Fundraising Manager

LOCATION: Edmonton

STARTING: Immediately

STATUS: 40 hours per week. Full time permanent position.

WAGE: $18 per hour & Profit Sharing

The Edmonton Fundraising Manager is THE professional development experience waiting to happen for the right candidate. This is not an office position.

The Edmonton office seeks a Fundraising Manager with vision to grow efficient and profitable fundraising programs. The ideal candidate is an enthusiastic and successful fundraiser, with a willingness to help others improve and a keen desire to expand existing programs including street, mall and door.

PURPOSE
To oversee all operations, processes and staff related to the operation of Public Outreach in Edmonton, Alberta.

DUTIES
- Overseeing an appropriate recruitment, hiring, training and evaluation program to ensure that standards are achieved and contracts completed within an agreed upon timeline.

- Overseeing staff scheduling, turf management and ensuring that all staff are actively fundraising to the levels specified in their job descriptions.

- Coordinating the efforts of the supervisors, trainers and administrative staff – through regular meetings and honest, consistent communication – to best service both the clients, and the donors.

- Fostering an environment that is professional, honest, effective and respectful (while still having fun!)
- Ensuring that all donations are accurate, complete, confidential and delivered to the client in the appropriate manner.

- Obtaining permits and licenses where necessary from the respective municipal authorities and ensuring good working relations within the community.


THE IDEAL CANDIDATES SHOULD:

- Be flexible, able to easily adapt to new systems and procedures
- Have discernment and the ability to prioritize
- Be highly energetic and flexible with the ability thrive in challenging situations.
- Be results-driven with the ability to motivate others.
- Have good oral communication and facilitation skills.
- Have experience recruiting, training and managing staff
- Be motivated to go out and fundraise with the team on a regular basis
- Have a good working knowledge of Microsoft Office.

Targets and Goals to be met consistently:

• Maintaining a minimum of 65% fundraising to admin ratio for the office.
• Maintain a minimum office fundraising response target of $3.50 Pac/Hour
• Maintain a personal level of fundraising, which is at least 35% of overall time worked.
• Maintain a minimum personal fundraising response target of $3.50 PAC/Hour.


TO APPLY
Public Outreach offers a close-knit, dynamic working environment with the opportunity for growth. To apply for this position, please send a resume with cover letter to:

Evi Andreller, evi@publicoutreach.ca
Applications must be received by 5:00pm on Friday, January 23rd, 2008