Client Services Account Manager

LOCATION: Toronto

REPORTS TO: Laura Satin Levin
Client Services Director

SCOPE: Full Time Permanent
WAGE: $17 / hr


PURPOSE
An integral member of the Client Servicing team, the purpose of the Account Manager is to service both clients and fundraising offices so that fundraising goals can be achieved during the contracted period.

DUTIES
Reporting to the Client Services Director, the Account Manager is responsible for:
o 5-8 accounts as assigned by the Client Services Director
o Includes a mix of New & Returning Clients
o Includes a mix of Start Up, Ongoing, and Closing campaigns

• Start Up Campaign Duties include:
o Creating & maintaining Critical Path
o Facilitating approval of Test Projections & Test Agreement
o Maintaining relationship between Client & Company
o Facilitating Test Campaign in one or more fundraising offices
o Overseeing
 Script development
 Training Standards
 Uniforms
 Forms & Materials
 Client Briefings
 Facilitate links between
• Client Accounts Payable & Public Outreach Financial Department
• Client Donor Services & Public Outreach Donor Processing
 Client Special Needs

• Ongoing Contract Duties include:
o Facilitating approval of Campaign Projections & Campaign Agreement
o Regular
 Confirmation of gifts from Donor Processing
 Creation of client report for campaign tracking & invoicing purposes
 Response meeting with client
 Response & Volume meeting with Operations Director
 Confirmation of campaign response reports
 Check in with Fundraising Managers on campaigns
 Facilitating Face-to-Face meetings between clients and fundraising staff
 Personally Fundraising on behalf of clients whenever possible

• Closing Campaign Duties include:
o Creation of Final Campaign Report
 Overall Response & Volume
 Anecdotal Information
 Recommendations for future campaigns

• Must maintain 10% of their working hours fundraising (directly engaging with the public asking for monthly donations on behalf of our clients) or as directed by the Client Services Director.

THE IDEAL CANDIDATES SHOULD:

- Have clear communication and facilitation skills

- Have superior project management skills with 2-5 years experience

- Have the ability to advocate on behalf of client priorities/needs

- Have strong organizational skills

- Be very detail oriented

- Strong computer skills, including Windows, Microsoft Office and the internet, specializing in Excel

- Able to work independently and in a team environment

- Be flexible and patient, able to easily adapt to new systems and procedures

- Have discernment and the ability to prioritize

- Have a great sense of humor; the ideal candidate must be ready to laugh as hard as they work!


TO APPLY
Public Outreach offers a close-knit, dynamic working environment with the opportunity for growth (young innovative, work environment). To apply for this position, please send a resume with cover letter to:

Laura Satin Levin
lsatin@publicoutreach.ca


Applications must be received by 9:00am on Friday, May 15th, 2009. Only candidates selected for interviews will be contacted.