Client Services Account Manager (Bilingual Fr/Eng)

Quebec Client Services Account Manager

Location: Toronto or Montreal
Language: Fully bilingual English & French, Written and Oral

About Public Outreach

Public Outreach is an international face-to-face fundraising agency that provides strategic consulting and monthly donor stewardship solutions.

Our monthly donor acquisition services provides our non profit partners with trained staff who are aligned with the mission of the organization they represent. Public Outreach was created as a commission free work environment and provides the best client representation in Canada, Australia and the USA. Public Outreach is continually rated by staff internationally as the best employment opportunity they have ever experienced.

Our client list is the envy of every non-profit fundraising agency!


About the position of Quebec Account Manager

Public Outreach is the leading Face-to-Face fundraising agency operating in Quebec. With offices in Montreal, Sherbrooke and Quebec City, our monthly donor recruitment services operate 12 months of the year on the street, door-to-door, and in malls and shopping centers.

Our mission is to build a self sustaining Quebec non-profit community. We believe that monthly donors are the key to self sufficiency.

The Account Manager is the face of Public Outreach to our non profit partners. Working directly with senior fundraising staff, the Account Manager oversees the smooth delivery and reporting of our ongoing fundraising campaigns. The Account Manager also looks for opportunities to sell our additional fundraising services including data support and analysis, monthly donor stewardship consulting, and annual fundraising planning.

This position is a once in a lifetime opportunity for the right applicant who is looking to build their career in non profit fundraising.

DUTIES & SKILLS

Reporting to the Client Services Director in Toronto, the Account Manager is responsible for 5-8 accounts of new and returning clients.

Duties include:

* Creating and facilitating the approval of projections and agreements, providing sales support for each account
* Preparing detailed critical paths for campaign delivery, setting appropriate client expectations
* Providing project management to campaigns in multiple fundraising offices across Quebec, overseeing script development, training standards, uniforms and all other fundraising materials
* Communicating with internal and external stakeholders, including Clients, Fundraising Managers, and Directors on a regular basis
* Ensuring that all accounts are accurately tracked for reporting and invoicing purposes
* Generating reports, including Campaign Proposals, Weekly Progress Reports, and Final Campaign Reports analyzing overall response and volume, including recommendations for future campaigns
* Delivering presentations at client meetings, reviewing results and new opportunities
* Facilitating relationships’ and communication between all departments at Public Outreach
* Maintaining a positive and collaborative relationship between the Client and Company
* Personally Fundraising on behalf of clients whenever possible

THE IDEAL CANDIDATE:

- Is fully bilingual, English & French, written & oral;

- Is able to communicate clearly and possess excellent interpersonal and facilitation skills;

- Is able to advocate on behalf of their client priorities and needs;

- Possesses strong organizational skills, is detail oriented, and has experience with Excel;

- Is able to work both independently and in a team environment;

- Is flexible and patient, able to easily adapt to new systems and procedures ;

- Has experience in the non Profit Sector and/or has direct marketing experience;

- Has a great sense of humor; the ideal candidate must be ready to laugh as hard as they work!

TO APPLY

Public Outreach offers a close-knit, dynamic working environment with the opportunity for growth (young innovative, work environment). To apply for this position, please send a resume with cover letter to:


Laura Satin Levin
Client Services Director

lsatin@publicoutreach.ca