Vancouver Phone Follow-up Manager.

                   PFU Program Manager, VANCOUVER

Public Outreach is Canada’s leading face-to-face monthly donor fundraising consultancy. Our track record of completing large projects on time and on budget, and our reputation for generating donors with superior retention rates have made Public Outreach the obvious choice for in-person monthly donor recruitment.

Our website is www.publicoutreach.ca, and our clients include the largest and most respected non-profits in the country. We are currently looking for someone to manage our Phone Follow Up Department in Vancouver.

Are you detail oriented? A problem solver? Are you looking for an opportunity to bring your creativity skills into the work place? Do you like motivating and managing people to success? Do you have extensive experience in phone rooms?

Reports to: Lucy Cross and Ben Anderson, Vancouver Fundraising Managers

DUTIES:

• Effectively manage PFU canvassing crews and completing all paperwork efficiently and accurately, ensuring that all donations are complete, confidential and delivered to the charities we support in the appropriate manner.

• Coordinating the efforts of the supervisors and staff– through regular meetings and honest, consistent communication – to best service both the clients, and the donors.

• Maintaining set goals for donations, office volume and canvass %, with crews and for the entire program;

• Training new recruits on various clients, monitoring existing staff performance, and taking disciplinary actions when necessary;

• Building staff morale and maintaining a fun and positive working atmosphere;

• Any other duties as directed by the FM that reasonably are within the scope of the position

THE IDEAL CANDIDATE SHOULD:

 

- Be flexible, able to easily adapt to new systems and procedures
- Have discernment and the ability to prioritize
- Be highly energetic and flexible with the ability to thrive in challenging situations.
- Be results-driven with the ability to motivate others.
- Have good oral communication and facilitation skills.
- Have experience recruiting, training and managing staff
- Have experience working in a high-volume, high-paced phone room
- Have a good working knowledge of Microsoft Office

TO APPLY
Please send your cover letter and resume to Lucy Cross,  email: lcross@publicoutreach.ca                       

cc: mikey@publicoutreach.ca and robb@publicoutreach.ca

The deadline for applying is Friday, December 10, 2010, 5pm EST